Most of our products are custom-made according to customer specifications, including size, colours, and logo printing.
Because of the customised nature of these products, refunds or returns are not available for change of mind once the order has been confirmed and production has started.
Returns for standard, non-customised products are accepted within 30 days of delivery.
To be eligible for a return:
Customers are responsible for return shipping costs unless the product is defective or incorrect.
If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery.
To help us review the issue quickly, please provide:
Once the issue is verified, we will arrange either:
For custom products, we provide design mockups for customer approval before production begins.
Once the mockup is approved and production has started, the order cannot be cancelled, modified, or refunded, except in the case of a manufacturing defect or an error on our part.
Shipping costs are non-refundable, except where the product is defective or an incorrect item was delivered.
If you have any questions regarding refunds or returns, please contact us:
Email: info@theringauthority.com.au
Phone: +61-406-070-516
Our team will assist you as quickly as possible.